FlyPelican for Agents

FlyPelican is a locally owned and operated airline based at Newcastle Airport

 

Our current fleet comprises of 6 Jetstream 32 turboprop aircraft with seating capacity of 19 passengers

 

Our network expands to 8 destinations within NSW and the ACT including Newcastle, Sydney, Byron Bay and Canberra

Points are available to be earned through the Velocity Frequent Flyer program 

Bookings are available in Sabre, Amadeus & Galileo for our Australian travel agents

COVID-19 UPDATE

As a key regional airline, we strive to maintain essential regional and freight connections in Australia. However, due to the unprecedented impact of the Covid-19 pandemic, we will be suspending over 90% of our flying until the end of May 2020.

Please refer to our updated schedule below

As part of this reduction we have made the difficult decision to suspend our Taree-Sydney / Sydney-Taree and Newcastle-Sydney / Sydney-Newcastle services effective Monday 30th March.

Any passengers booked on services after this date will be provided a travel credit for the full value of their ticket, free of charge, for use anywhere on our network for 12 months from the original ticket issue date. At the time of rebooking, one change will be permitted and fees for any differences in fares and/or applicable taxes may apply.

FlyPelican will remain available for you, our travel agent friends.

Travel Agent GDS Helpdesk:

For all GDS booking enquiries, please continue to contact our Travel Agency Helpdesk:

Phone: 1800 922 976

Email: helpdesk@flypelican.com.au

Velocity Frequent Flyer & FlyPelican

 

FlyPelican has partnered with one of Australia’s largest loyalty programs Velocity Frequent Flyer. Joining Velocity is free and becoming a member is easy. Don’t forget to add your client's Velocity Frequent Flyer number to every FlyPelican booking!

As a Velocity member, passengers will earn Frequent Flyer Points when they travel with FlyPelican. Earn up to 2 Velocity Points per dollar spent on all eligible fare types

 
 

Routes & Schedules

Route Map

Schedule

Frequently Asked Questions

01/ What is FlyPelican's ticketing code?

FlyPelican's ticketing code is FP-166, available in Sabre & Amadeus

 

02/ What are the rules for check-in times?
 

In order to ensure on-time departures, every passenger should complete check-in formalities at least 45 minutes before departure (and no later than 30 minutes!). Failure to check-in within the designated times may result in you being refused carriage on FlyPelican.

Check-in will close strictly 30 minutes before your scheduled departure time.


Photo identification and a copy of your itinerary are required at the time of check-in.

For group travel bookings, groups are advised to present to check-in 60 minutes before departure.

 

03/ What is the baggage weight and dimension policy for passengers travelling with FlyPelican?

Each piece of baggage must not exceed the following weight and dimensions:

  • Maximum weight of any one item must not exceed 32 kg

  • Square or rectangular objects: Length: 750mm, Width: 450mm and Height: 500mm

  • Elongated objects: Length: 1580mm, Width: 550mm and Height: 230mm

  • Refer to item 8 for surfboards and oversize baggage

 

04/ How do passengers who require wheelchair assistance travel with FlyPelican?

For all flights operated within NSW and the ACT on a Jetstream 32 aircraft:

Wheelchair assistance is available between the terminal and the aircraft upon request. Passengers are required to ascend and descend the aircraft via stairs. Due to the aircraft design, an access ramp or passenger lift device is unable to be used.

 

05/ Does FlyPelican offer services for passengers requiring special assistance?

FlyPelican requires advanced notice of passengers traveling with a disability or requiring special assistance. In some circumstances passengers with disabilities may need to check-in earlier or travel with a personal carer. If you require special assistance, please contact us before making a booking.

We currently cater for the following special requirements:

  • Animal assistance

  • Baby on board

  • Child and adult harnesses

  • Companions and passenger facilitators

  • Firearms - requires 48hrs prior notice

  • Musical instruments

  • Oxygen and breathing aids

  • Pregnant passengers

 

 

06/ Does FlyPelican stipulate minimum flight connection times?
 

Yes. FlyPelican assumes no responsibility for making connections between, or with, the flights we offer. The same applies for the flights of other airlines or any other form of transport.

Passengers connecting from another airline's flight onto a FlyPelican service are advised to allow a minimum of 2 hours connecting time for domestic flights and a minimum of 3 hours for international flights.

Passengers connecting from a FlyPelican flight onto another airline's service are advised to refer to the individual carrier's check-in requirements/minimum connecting times.

 
 
 
 
 
 
 
 

Get In Touch

 

FlyPelican can be booked in Sabre, Amadeus, and Galileo

For any agency booking enquiries please contact the FlyPelican helpdesk

helpdesk@flypelican.com.au

1800 922 976 (Mon - Fri / 9am - 5pm)

©2019 by https://flypelicanforagents.com. Proudly created with Wix.com

  • Instagram