FlyPelican for Agents
FlyPelican is a locally owned and operated airline based at Newcastle Airport (NTL)
Our current fleet comprises of 6 Jetstream 32 turboprop aircraft with seating capacity of 19 passengers
Our network expands to 8 destinations within NSW and the ACT including Newcastle, Sydney, Byron Bay and Canberra
Points are available to be earned through the Velocity Frequent Flyer program
Bookings are available in Sabre, Amadeus & Galileo for our Australian travel agents
*Ticket refunds may be applied for via BSPLink only
We will be launching our new schedule effective from Monday 20th April to service your clients across our network.
This schedule includes the resumption of the Newcastle – Sydney and Taree - Sydney flights, and a triangulated route of Ballina – Newcastle – Sydney – Newcastle – Ballina.
To ensure that these flights are a success, and for the support to continue, we are calling on your support to make as many of your team members know that these flights are available for essential travellers and freight.
Fly Pelican is committed to providing a safe travel environment for our customers and work environment for our employees. We are also closely monitoring the advice provided from the Australian Government and associated medical authorities and have implemented additional precautionary measures in accordance with official recommendations.
Social Distancing Onboard
Where operationally possible we have social distancing measures in place on all flights for the health and safety of our passengers and employees. Staggered seating arrangements are automatically applied through our reservation system resulting in alternating occupied and unoccupied seats on all flights (unless passengers are travelling together such as a parent and infant/child).
We have always maintained high standards when cleaning our aircraft. Our staff are trained with the latest hygiene protocols and we have taken additional precautionary measures including the use of strong disinfectant to sanitize all areas on the J32 aircraft.
Any passengers booked on cancelled services will be provided a travel credit for the full value of their ticket, free of charge, for use anywhere on our network for 12 months from the original ticket issue date. At the time of rebooking, one change will be permitted and fees for any differences in fares and/or applicable taxes may apply.
Kindly have the passenger ticket number available when contacting us. FlyPelican will remain available for you, our travel agent friends.
Please be on the watch for further schedule and special fare updates!
Travel Agent GDS Helpdesk:
For all GDS booking enquiries, please continue to contact our Travel Agency Helpdesk:
Phone: 1800 922 976
Velocity Frequent Flyer & FlyPelican
FlyPelican has partnered with one of Australia’s largest loyalty programs Velocity Frequent Flyer. Joining Velocity is free and becoming a member is easy. Don’t forget to add your client's Velocity Frequent Flyer number to every FlyPelican booking!
As a Velocity member, passengers will earn Frequent Flyer Points when they travel with FlyPelican. Earn up to 2 Velocity Points per dollar spent on all eligible fare types
Frequently Asked Questions
01/ What is FlyPelican's ticketing code?
FlyPelican's ticketing code is FP-166, available in Sabre & Amadeus
02/ What are the rules for check-in times?
In order to ensure on-time departures, every passenger should complete check-in formalities at least 45 minutes before departure (and no later than 30 minutes!). Failure to check-in within the designated times may result in you being refused carriage on FlyPelican.
Check-in will close strictly 30 minutes before your scheduled departure time.
Photo identification and a copy of your itinerary are required at the time of check-in.
For group travel bookings, groups are advised to present to check-in 60 minutes before departure.
03/ What is the baggage weight and dimension policy for passengers travelling with FlyPelican?
Each piece of baggage must not exceed the following weight and dimensions:
Maximum weight of any one item must not exceed 32 kg
Square or rectangular objects: Length: 750mm, Width: 450mm and Height: 500mm
Elongated objects: Length: 1580mm, Width: 550mm and Height: 230mm
Refer to item 8 for surfboards and oversize baggage
04/ How do passengers who require wheelchair assistance travel with FlyPelican?
For all flights operated within NSW and the ACT on a Jetstream 32 aircraft:
Wheelchair assistance is available between the terminal and the aircraft upon request. Passengers are required to ascend and descend the aircraft via stairs. Due to the aircraft design, an access ramp or passenger lift device is unable to be used.
05/ Does FlyPelican offer services for passengers requiring special assistance?
FlyPelican requires advanced notice of passengers traveling with a disability or requiring special assistance. In some circumstances passengers with disabilities may need to check-in earlier or travel with a personal carer. If you require special assistance, please contact us before making a booking.
We currently cater for the following special requirements:
Baby on board
Child and adult harnesses
Companions and passenger facilitators
Firearms - requires 48hrs prior notice
Oxygen and breathing aids
06/ Does FlyPelican stipulate minimum flight connection times?
Yes. FlyPelican assumes no responsibility for making connections between, or with, the flights we offer. The same applies for the flights of other airlines or any other form of transport.
Passengers connecting from another airline's flight onto a FlyPelican service are advised to allow a minimum of 2 hours connecting time for domestic flights and a minimum of 3 hours for international flights.
Passengers connecting from a FlyPelican flight onto another airline's service are advised to refer to the individual carrier's check-in requirements/minimum connecting times.